Refund Policy

 

At Forensic Files, we prioritize customer satisfaction by offering high-quality, immersive detective case files designed to engage and challenge. However, due to the nature of our products, all sales are final. We do not offer returns, exchanges, or refunds under any circumstances once a purchase has been completed.

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We encourage all customers to thoroughly review product details, including descriptions, game mechanics, and content before making a purchase. Our case files are carefully curated to deliver an exceptional experience, and we believe in providing complete transparency in our offerings.

Should you have any questions or require clarification about a product before purchasing, we welcome you to contact our customer support team for assistance. By completing your transaction, you acknowledge and agree to our no-refund policy, understanding that the product will be delivered in the format specified.

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Thank you for choosing Forensic Files, and we appreciate your understanding.