At Forensic Files, every case file is uniquely designed for a one-time immersive experience. Due to the nature of our products, all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been placed. We appreciate your understanding.
Damaged or Incorrect Orders
We only replace items if they are:
- Defective
- Damaged in transit, or
- Incorrectly shipped.
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery by emailing support@forensicfiles.in with your order number and clear photos/video of the product and packaging.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Opened or used case files (once seals/envelopes are broken).
- Forensic Files Express bundles and Junior kits.
- Discounted, promotional, or limited-edition products.
Replacements
Once your claim is reviewed and approved, we will ship a replacement product at no additional cost. Please note that we do not issue monetary refunds under any circumstances.
Contact Us
For assistance with your order, don't hesitate to get in touch with our support team:
support@forensicfiles.in
106, Ratan Chamber, Salabatpura, Ring Road, Surat – 395002
