This Privacy Policy explains how Forensic Files (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website [www.forensicfiles.in] (the “Site”).
Personal Information We Collect
When you visit the Site, we may collect:
- Device Information: details such as IP address, browser type, time zone, and browsing activity (pages viewed, referring sites, etc.).
- Order Information: details you provide during checkout, including your name, billing and shipping address, payment information (credit/debit card numbers or UPI details), email address, and phone number.
Together, we refer to these as Personal Information.
How We Use Your Information
We use Personal Information to:
- Process and fulfill your orders (including payments, shipping, and order confirmations).
- Communicate with you about your purchase or support requests.
- Detect and prevent fraudulent or suspicious activity.
- Improve our website experience and product offerings.
- Share updates, promotions, or marketing messages (only if you’ve opted in).
Sharing Your Information
We do not sell or rent your personal data. We only share it with trusted third parties for the purposes of running our business, such as:
- Shopify (our online store platform).
- Payment Gateways (for secure payment processing).
- Logistics/Delivery Partners (to deliver your orders within India).
- Analytics Tools (to improve site performance).
We may disclose information if required by law or to protect our legal rights.
Data Retention
We retain your order records for at least 7 years (or longer if required by Indian tax and legal regulations). You may request deletion of your information after your order is complete, subject to our legal obligations.
Your Rights
As a customer in India, you have the right to:
- Request access to the personal data we hold about you.
- Request corrections or updates.
- Request deletion of your data after order fulfillment (where legally possible).
- Opt out of marketing communications at any time.
To exercise these rights, contact us at the details below.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will always be posted on this page.
Contact Us
For any questions about this Privacy Policy, please contact us:
Forensic Files
Email: support@forensicfiles.in
Address: 106 RATAM CHAMBERS, RING ROAD, SURAT
Phone: 9054130447
